Privacy Policy

Venoir Concierge Nursing & Wellness™

Effective Date: July 17, 2026

VenoirMobile.com is operated by Venoir, LLC, doing business as Venoir Concierge Nursing & Wellness™ (“Venoir,” “we,” “us,” or “our”).

We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

  • Visit VenoirMobile.com;
  • Submit an inquiry;
  • Request or receive concierge nursing services;
  • Request mobile-notary services;
  • Schedule an appointment;
  • Communicate with us; or
  • Otherwise interact with Venoir.

This Privacy Policy does not replace any Notice of Privacy Practices that applies to protected health information. When a Notice of Privacy Practices applies, it governs our use and disclosure of protected health information.

1. Information We Collect

The information we collect depends on how you interact with us.

Contact and Identity Information

We may collect:

  • Name;
  • Email address;
  • Telephone number;
  • Mailing or service address;
  • Date of birth when reasonably necessary;
  • Preferred communication method;
  • Emergency-contact information; and
  • Information about an authorized representative or caregiver.

Appointment and Service Information

We may collect:

  • Requested service;
  • Appointment date and time;
  • Service location;
  • Scheduling preferences;
  • Accessibility or mobility considerations;
  • Travel and entry instructions;
  • Communication history;
  • Cancellation and rescheduling information; and
  • Information needed to determine whether we can accept the service request.

Health and Nursing Information

When reasonably necessary to evaluate or provide nursing services, we may collect:

  • Health history;
  • Diagnoses and reported symptoms;
  • Allergies;
  • Medication information;
  • Treatment and discharge instructions;
  • Provider orders;
  • Care plans;
  • Relevant photographs;
  • Nursing observations and documentation;
  • Contact information for healthcare providers;
  • Insurance information when needed for identification or coordination; and
  • Other information relevant to the requested care.

Please provide only the information reasonably necessary for your service.

Mobile-Notary Information

For mobile-notary services, we may collect:

  • Signer’s name and contact information;
  • Appointment location;
  • Type of notarial act requested;
  • Identification details permitted or required by law;
  • Journal information;
  • Document description;
  • Witness information;
  • Fees charged; and
  • Other records required or permitted under applicable notary law.

We do not intentionally retain complete copies of notarized documents unless required, authorized, or reasonably necessary for an agreed service or legal obligation.

Payment and Transaction Information

We may collect:

  • Billing name and address;
  • Amount paid;
  • Payment status;
  • Transaction date;
  • Refund information;
  • Limited payment-method details supplied by the processor; and
  • Records relating to payment disputes.

Payment-card numbers and banking credentials are generally collected and processed directly by independent payment processors. Venoir does not ordinarily receive or store complete payment-card information.

Website and Device Information

When you use the website, our service providers and we may automatically collect:

  • IP address;
  • Browser and device type;
  • Operating system;
  • Referring website;
  • Pages viewed;
  • Dates and times of visits;
  • Approximate location derived from IP address;
  • Cookie or device identifiers;
  • Website interactions; and
  • Error, performance, and security information.

Communications

We may retain information you provide through:

  • Contact forms;
  • Email;
  • Telephone calls;
  • Text messages;
  • Appointment systems;
  • Secure portals;
  • Surveys; and
  • Other authorized communications.

2. How We Collect Information

We may collect information:

  • Directly from you;
  • From a person legally authorized to act for you;
  • From a caregiver or family member involved in your care;
  • From a healthcare provider or facility when authorized or legally permitted;
  • From appointment, payment, or communication platforms;
  • Automatically through website technology; and
  • From public or governmental sources when reasonably necessary.

3. How We Use Information

We may use personal information to:

  • Respond to inquiries;
  • Evaluate service requests;
  • Schedule and confirm appointments;
  • Provide concierge nursing or notary services;
  • Communicate with clients, representatives, caregivers, and authorized providers;
  • Document services;
  • Process payments, refunds, and receipts;
  • Provide appointment reminders;
  • Maintain business, clinical, tax, and notarial records;
  • Protect client and personnel safety;
  • Prevent fraud and misuse;
  • Maintain website security;
  • Diagnose technical problems;
  • Understand website use;
  • Improve services and website performance;
  • Comply with professional, licensing, legal, tax, and regulatory obligations;
  • Establish, exercise, or defend legal claims; and
  • Send marketing communications when permitted.

We do not use protected health information for targeted advertising without authorization when authorization is legally required.

4. Healthcare Information and HIPAA

HIPAA applies only when Venoir is acting as a HIPAA-covered entity or business associate in connection with the information and activity involved.

When HIPAA applies, protected health information is used and disclosed in accordance with:

  • Applicable HIPAA requirements;
  • Our Notice of Privacy Practices;
  • Client authorizations;
  • Permitted treatment, payment, and healthcare-operation purposes; and
  • Other uses or disclosures allowed or required by law.

The HIPAA Privacy Rule protects individually identifiable health information held or transmitted by covered entities and their business associates. See the HHS Privacy Rule summary.

Notice of Privacy Practices

If Venoir provides you with a Notice of Privacy Practices, that notice explains:

  • How protected health information may be used or disclosed;
  • Your rights regarding that information;
  • Venoir’s legal duties; and
  • How to submit a privacy complaint.

If this general website Privacy Policy conflicts with an applicable Notice of Privacy Practices concerning protected health information, the Notice of Privacy Practices controls.

5. Website Forms, Email, and Sensitive Information

Do not use a general contact form, ordinary email, social-media message, or unsecured text message to:

  • Report an emergency;
  • Send unnecessary medical records;
  • Provide payment-card numbers;
  • Submit Social Security numbers;
  • Send account passwords; or
  • Transmit other highly sensitive information.

Use a designated secure method when one is provided.

Electronic communications carry inherent privacy and security risks. We take reasonable precautions but cannot guarantee that ordinary email, text messaging, or internet transmission will always be completely secure.

6. How We Disclose Information

We may disclose personal information to the following categories of recipients when reasonably necessary.

Healthcare Providers and Authorized Participants

Information may be disclosed to:

  • Treating healthcare providers;
  • Facilities;
  • Pharmacies;
  • Laboratories;
  • Authorized caregivers;
  • Legal representatives; and
  • Others involved in care when authorized or legally permitted.

Service Providers

We may use vendors that help with:

  • Website hosting;
  • Secure documentation;
  • Appointment scheduling;
  • Payment processing;
  • Email and telecommunications;
  • Data storage and backup;
  • Information security;
  • Professional services; and
  • Business administration.

These providers receive only the information reasonably necessary to perform their assigned functions and are subject to contractual, professional, or legal obligations where applicable.

When HIPAA requires a business associate agreement, Venoir will use an appropriate agreement with the service provider.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

  • Comply with a law, court order, subpoena, or governmental request;
  • Report suspected abuse, neglect, exploitation, or threats as required or permitted by law;
  • Respond to an emergency;
  • Protect the rights, safety, or property of a client, Venoir, or another person;
  • Investigate fraud or unlawful activity; or
  • Establish, exercise, or defend a legal claim.

Business Transfers

Information may be disclosed in connection with a proposed or completed merger, restructuring, financing, sale, or transfer of business assets, subject to applicable confidentiality, healthcare-privacy, and legal requirements.

7. Selling and Sharing Personal Information

Venoir does not sell personal information for money.

Some website analytics or advertising technologies may be treated as “sharing,” “targeted advertising,” or a “sale” under certain state privacy laws, even when no money is exchanged.

Where required, we will provide an appropriate method to manage nonessential cookies or submit a legally recognized opt-out request.

We do not knowingly sell or share protected health information for targeted advertising.

8. Cookies and Analytics

VenoirMobile.com may use:

  • Essential cookies;
  • Security cookies;
  • Preference cookies;
  • Analytics tools;
  • Advertising or measurement pixels; and
  • Similar technologies.

These technologies may help us:

  • Operate the website;
  • Maintain sessions and preferences;
  • Detect fraud or security threats;
  • Understand website traffic;
  • Measure marketing performance; and
  • Improve content and usability.

The FTC notes that cookies and pixels can collect information about website activity and may be used for analytics or personalized advertising. FTC website-tracking explanation.

You can control cookies through your browser settings and, when available, the website’s cookie-preference tool. Blocking cookies may cause some website functions to operate incorrectly.

Healthcare-Related Pages

We do not intentionally configure advertising technologies to receive protected health information. Sensitive healthcare forms and portals should not be used for advertising profiling.

9. Marketing Communications

If you subscribe to marketing communications, we may use your name and email address to send:

  • Service announcements;
  • Educational content;
  • Business updates; and
  • Promotional messages.

You may unsubscribe by using the link in the message or contacting us.

Opting out of marketing does not stop necessary transactional or service communications, including appointment confirmations, receipts, safety messages, or policy notices.

Marketing consent is not required as a condition of receiving healthcare services.

10. Data Retention

We retain information only as long as reasonably necessary for:

  • Providing services;
  • Maintaining clinical or notarial records;
  • Fulfilling professional and licensing requirements;
  • Tax and accounting obligations;
  • Resolving disputes;
  • Enforcing agreements;
  • Preventing fraud;
  • Maintaining security; and
  • Complying with applicable law.

Different categories of information may have different retention periods.

When information is no longer required, we may delete, destroy, anonymize, or de-identify it, subject to applicable legal and technical limitations.

11. Data Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain.

These measures may include:

  • Access restrictions;
  • Authentication controls;
  • Encryption when appropriate;
  • Secure platforms;
  • Staff confidentiality obligations;
  • Data backup;
  • Security monitoring; and
  • Vendor-management procedures.

No website, email system, database, or transmission method can be guaranteed completely secure. Therefore, we cannot promise absolute security.

If a legally reportable breach occurs, we will provide notifications as required by applicable law.

12. Your Privacy Rights

Depending on the information involved, your location, and applicable law, you may have the right to:

  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request deletion;
  • Request restriction of certain processing;
  • Withdraw consent when processing is based on consent;
  • Opt out of marketing;
  • Request a portable copy of certain information;
  • Opt out of qualifying targeted advertising, sale, or sharing;
  • Appeal the denial of a qualifying privacy request; and
  • Submit a complaint to an appropriate regulator.

These rights are not absolute. We may retain or decline to delete information when necessary for treatment, notarial records, legal compliance, fraud prevention, recordkeeping, dispute resolution, or another permitted purpose.

Rights involving protected health information may be governed by the applicable Notice of Privacy Practices.

13. Privacy Requests

To submit a privacy request, email info@venoirmobile.com.

Include:

  • Your full name;
  • Contact information;
  • Nature of the request;
  • Relevant appointment or transaction information; and
  • The state or country where you reside, when relevant.

We may need to verify your identity before completing a request. An authorized agent may be required to provide proof of authorization.

We will respond within the period required by applicable law.

14. Children’s Privacy

VenoirMobile.com is not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13 without legally required authorization.

COPPA imposes specific requirements on websites directed to children under 13 or websites that knowingly collect their information. FTC COPPA guidance.

Healthcare information about a minor may be collected from a parent, guardian, authorized representative, or other legally permitted source when necessary to evaluate or provide an authorized service.

If you believe a child submitted personal information improperly, contact us.

15. Third-Party Websites

VenoirMobile.com may link to third-party websites or services.

We do not control third parties’ privacy, security, or data practices. Review the applicable third-party privacy policy before providing information.

16. Visitors Outside the United States

Venoir primarily operates in Georgia, United States.

If you access the website from outside the United States, your information may be processed in the United States, where privacy laws may differ from those in your jurisdiction.

The presence of a visitor from another jurisdiction does not automatically mean every privacy law of that jurisdiction applies to Venoir.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes in:

  • Services;
  • Website technology;
  • Vendors;
  • Legal requirements; or
  • Privacy practices.

The revised policy will be posted with a new effective date. Material changes will be communicated when required by law.

18. Contact Us

Venoir Concierge Nursing & Wellness™
Operated by Venoir, LLC
Email: info@venoirmobile.com
Website: VenoirMobile.com

For matters involving protected health information, refer to the contact and complaint instructions in the applicable Notice of Privacy Practices.